Ocean freight is charged based on the volume or size of the packages being shipped, not the weight. Once a package is received at our warehouse, volumetric measurements are taken to find the volume per item which is measured in cubic feet. Our shipments are based on a minimum billable amount of 50 cubic feet.
There is absolutely no cost to start shipping with us! We simply ask for you to contact us first for a quote on your tentative shipment and we would then respond with an estimate and also the address to be used for your shipments.
Ideally, we always wish to give an estimate to a customer prior to them shipping anything with us. This allows you to have a general idea of all charges ahead of time, should you need to budget or compare to a local alternative. Please email us using the contact form on the contact us page or send an email to firstname.lastname@example.org and you would receive an estimate via email.
Definitely! Whether you’re shipping one item or many more, we offer consolidation of packages at our warehouse. This means you can order from multiple suppliers and we will hold all of the items for you until all arrive. Please note however you only have 30 rent-free days of storage to accumulate those packages!
There’s no limit to the size of what can be shipped, however, your shipment should be around 100 pounds in weight or more for it to really be cost effective for you compared to an alternative method of shipping.
Once again there’s no limit here as well, we’ve shipped small and large items alike! If you believe you’ve got a really large and out of the ordinary item, just drop us a line by email or give us a call and we’ll be happy to assist.
We ship every Friday from Miami and the estimated time frame to receive your cargo from this date is approximately 2 to 3 weeks – it takes roughly 1 week for the cargo to get from Miami to Trinidad and then an additional week to allow for the container to be at a stage ready for clearance. For other routes, please Contact Us for delivery timelines.
Yes you can, however, hazardous or hazmat cargo requires additional paperwork and handling charges. Please contact us for further details on these additional costs.
While we can clear on behalf of any customer, this is not mandatory. If you wish to clear the items through customs on your own, or you have your own broker who can, we will simply bill you for the freight charges only and then pass the clearance documents over to you to handle.
We are able to accept cash, cheques, linx and credit card payments at our office for freight and brokerage payments only. Clearance deposits are requested either in cash or by certified cheques made directly to Customs.
Yes you can! While insurance is not mandatory, you can request it at an additional charge for your shipment prior to it leaving Miami.
We are open Monday to Friday from 8am to 5pm and also on Saturdays from 9am to 1pm. Please note we are closed on all public holidays and all Saturdays in the month of January.
Yes you can, however, this can only be done on the actual date that the cargo is being cleared. An important note is that cargo is cleared in a bonded warehouse in El Socorro, not at our office in Piarco! A forklift is on site to load the items onto your vehicle if necessary.